Privacy Policy

Auscare works to ensure that your privacy is protected when using our services. This website is operated by Auscare and this privacy policy applies to your use of any of Auscare websites using the domain Auscare. We therefore, have a policy explaining what personal information is, how we use the information, who has access to the data, and your rights regarding the information collected. Your access and use of our website constitute your acceptance of our Privacy Policy and Terms of Use.

Personal Data

We take responsibility for all the personal data (such as your name, address, email address, phone number, and date of birth) that you provide us with, obtained when you subscribe to our newsletter or when you create a personal profile.

How do we use your Personal Data?

We use the information that we collect to fulfill our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted.

What are your rights?

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed.

What Shipping Methods Are Available?

Currently we are collaborating with our Shipping partner and it will be automatically selected according to your delivery address..

How Long Will It Take To Get My Package?

Auscare ensure to deliver your order within 6 business working days. However, We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by signing in to your account, under “My Order” on your desired order or you can track your order on relevant courier portal.

What Payment Methods Are Accepted?

We have the following payment methods through which you can make a payment:

·  Cash On Delivery

·  Credit/Debit Card (Visa/Master)

·  Easypaisa & JazzCash

Is Buying On-Line Safe?

Fraud detection and prevention are very important to us. At Auscare, we take all necessary steps to ensure that transactions are genuine, safe and that our customer details are completely secure.

How Can I Cancel Or Change My Order?

If you wish to cancel your order before it is shipped, please call our helpline 03334330023 and speak to a Customer Service rep. If your order is already on its way to you or if you have already received your order, you will not be able to cancel the order but you may be able to return your product.

Do I need an account to place an order?

Yes you need an account to place your order.

How Can I Return a Product?

You will have 7 days after an item is delivered to you to notify us that you want to return the item. This means if your item was delivered e.g. on the 5th of the month, you have till the 12th to initiate a return. If the item you wish to return meets the criteria mentioned below, your return can be initiated by calling our helpline at 03334330023 which is available Mon-Sat 9:00am to 6pm.